Editorial Policy

How we research, write, review and update ShipyBox content

ShipyBox publishes operational guides, comparisons, glossary definitions and tracking documentation for Indian D2C and B2B merchants. This page describes the standards every piece of content on shipybox.in is held to.

Who writes our content

All blog posts, knowledge-base articles and glossary entries are produced by the ShipyBox Editorial Team: an in-house group of merchant-success operators, logistics analysts and platform engineers. Where an article draws on specialised subject expertise (for example, courier API behaviour or RTO scoring methodology), the relevant ShipyBox engineer or analyst reviews the draft before publication.

AI assistance disclosure

We use generative AI to accelerate first-draft research and structuring. Every AI-assisted draft is then:

  • Reviewed by the ShipyBox Editorial Team for factual accuracy.
  • Sanitised through an internal brand-safety blocklist that removes vendor put-downs, fabricated metrics, and absolute guarantees.
  • Enriched with internal links to relevant ShipyBox features, knowledge base entries and glossary terms.
  • Gated on a minimum word-count and a manual editorial approval before it is published.

We do not publish AI-generated metrics, statistics or named-brand claims without verification. When a statistic cannot be verified, we describe the workflow instead of fabricating a number.

How we source facts

  • Operational details about ShipyBox features come from the engineering team that builds them.
  • Courier-specific information (Delhivery, Blue Dart, Xpressbees, Ecom Express, Ekart, etc.) is sourced from each courier's own public documentation and our integration testing.
  • Industry statistics are referenced only when they come from publicly cited sources (industry reports, government data, courier-published whitepapers). Where we use platform-internal aggregates, we say so explicitly.
  • Glossary definitions are written for the Indian D2C context and reviewed for consistency across the term set.

Review & freshness policy

  • Every article displays a visible "Updated [date]" stamp tied to its last review.
  • Feature explainers and courier guides are reviewed when the underlying ShipyBox feature ships an update, or when the courier changes its public API. Whichever happens first.
  • Comparison guides (e.g., Delhivery vs Xpressbees) are reviewed quarterly.
  • Glossary entries are reviewed when the term's real-world meaning shifts (e.g., new regulatory definitions).
  • The JSON-LD dateModified field on every article tracks the last review/update date for search engines and AI crawlers.

Corrections policy

If you spot a factual error, an outdated claim, or a missing nuance on any ShipyBox article, email editorial@shipybox.in with the page URL and the issue. We aim to:

  • Acknowledge corrections within 2 business days.
  • Publish factual corrections within 5 business days of confirmation.
  • Refresh the "Updated" stamp on the article once the correction is live.
  • Add a brief "Corrections" footnote to the article if the change is material (i.e., affects a merchant's decision).

What we don't do

  • We don't publish fabricated metrics. If we can't verify it, we describe the workflow instead.
  • We don't make absolute guarantees (e.g., "guaranteed auto-recovery") — logistics outcomes depend on courier partners, merchant data and Indian regulatory conditions outside any single platform's control.
  • We don't engage in vendor put-downs. Where we compare ShipyBox to alternatives, we describe trade-offs honestly.
  • We don't accept paid placements or sponsored content on our blog, knowledge base or glossary.

Contact

Editorial questions, source verifications, content partnerships: editorial@shipybox.in.

Last updated: 13 Jun 2026. This policy is reviewed annually or whenever a material change to our editorial process is made.