Manage courier weight disputes with confidence.
ShipyBox helps merchants review courier weight discrepancies, submit supporting evidence, track dispute progress and maintain a complete audit trail from dispute submission through final resolution.
- Per-AWB weight discrepancy detection
- Merchant dispute submission
- Evidence upload (images & PDF)
- Complete audit trail from raise to resolution
Why weight disputes happen
Courier dimensional-weight machines drift, packets get re-weighed at hubs, and rate-cards apply different rounding rules. Without a structured dispute workflow, merchants often pay more than what was actually shipped — and have no audit trail to challenge it.
How the ShipyBox workflow works
Every billed weight is matched against your manifested weight. When a discrepancy is detected, ShipyBox creates a reconciliation record so you can review it, decide whether to raise a dispute, upload supporting evidence and follow it through to resolution. The admin team coordinates the courier-side communication on your behalf.
- 1. Discrepancy detectionPer-AWB delta surfaced as a reconciliation record.
- 2. Merchant reviewYou decide whether to accept the charge or raise a dispute.
- 3. Evidence uploadAttach images, weight slips or PDFs to support the dispute.
- 4. Courier evidence managementAdmin attaches courier-side evidence (where shared) for transparent review.
- 5. Admin remarksAdmin communicates findings; every message stays in the record.
- 6. Audit trailEvery action — raise, upload, remark, status change — is timestamped and visible.
- 7. Resolution recordedOutcome (credit, charge sustained, partial) is recorded against the AWB and visible in your ledger.