Reduce failed deliveries. Improve re-attempt success.
Monitor non-delivery reports across courier partners from a single dashboard. Track NDR reasons, identify delivery patterns and help your operations team improve delivery success rates.
- Centralised NDR tracking
- Courier-wise NDR visibility
- Delivery exception reporting
Why NDR visibility matters
A meaningful share of D2C shipments are marked NDR (Non-Delivery Report) by couriers. Without a single place to track these, NDRs quietly turn into RTOs and cost merchants forward freight, reverse freight and lost revenue. ShipyBox brings every courier's NDR feed into one dashboard so your team can see the picture clearly.
What you see in the dashboard
The NDR view aggregates events from every connected courier and groups them by reason, courier and destination. Your team can sort by volume, drill into the underlying AWBs and export the list for follow-up with your support team or the courier partner.
- Total NDRsDaily, weekly and monthly counts across all courier partners.
- Re-attempt deliveriesCount of NDR shipments that went out for a second or third attempt.
- Delivery success ratePercentage of NDR shipments that eventually got delivered after re-attempts.
- Courier-wise breakdownNDR volume and reasons split by courier so you can compare partners.
- NDR reasonsCustomer unavailable, wrong address, refused delivery, delivery rescheduled and other reason codes.