Courier Allocation

Improve delivery success with smarter courier allocation.

Stop manually picking couriers for every order. ShipyBox scores each shipment against pincode SLA, RTO history, weight slab, COD share, courier load and your priority rules, then assigns the right courier automatically.

  • Score every order in real time before dispatch
  • Override allocation by pincode, weight or SKU
  • See the reason behind every courier choice
  • Reduce RTO by avoiding under-performing couriers
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Capabilities
AI scoring per order
Live courier load awareness
Pincode-aware routing
Configurable rule overrides

How the engine works

Every shipment is scored across multiple dimensions. The engine continuously incorporates delivery outcomes from your account so allocation quality improves the longer you stay on ShipyBox.

  • Pincode serviceability + SLA history
    Built on our pan-India coverage database
  • RTO probability for the SKU + region
    Tuned to your category
  • Weight slab pricing & breakpoints
    Knows where rate-card edges matter
  • Live courier load & pickup confirmation
    Avoids capacity-strained hubs
  • COD vs prepaid mix
    Optimises for COD-friendly partners on COD orders
  • Your business rules
    Hard-overrides for VIP customers or specific SKUs

What you see in your dashboard

Every shipment shows the chosen courier and the top alternatives, with the reason for the decision. No black-box AI.

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Related modules

AI RTO Shield

Risk-score every COD order before dispatch.

Read more

NDR Management

Centralised NDR tracking across courier partners.

Read more

Weight Reconciliation & Disputes

Review weight discrepancies, raise disputes, attach evidence and follow resolution.

Read more
FAQ

Frequently asked questions

Can I override the engine's choice?

Yes. Set rules per pincode, weight slab or SKU, or pick a courier manually on any shipment — the engine respects your override.

How long until the engine starts performing well?

ShipyBox ships with a strong baseline allocation from day one. Account-specific tuning kicks in after a couple of weeks of shipments.

Which couriers does it pick from?

Major Indian couriers including Delhivery, Blue Dart, Xpressbees, Ecom Express, Ekart plus regional partners depending on your zone.

What if a courier is offline or its SLA drops?

ShipyBox monitors courier-level signals and automatically deprioritises any partner whose performance degrades.